Job Vacancies as SBSC - Quality Assurance Coach (Cantonese speak, read & write) at Shell Business Service Centre Sdn Bhd - 08 February 2013

Shell is a global group of energy and petrochemical companies, active in more than 90 countries, employing 93,000 people worldwide.

Shell Business Service Centre Sdn Bhd (503619-D) is a high performance professional service organization that enables functional operations for Shell businesses. The centre is on a growth path and evolving as prime service centre for Finance Operations, Human Resources, Customer Service, Contracting & Procurement and Information Technology.

Our success is linked to our most important asset – people. We are committed to training, developing and rewarding talented professionals like you to grow with us.

As a part of our rapid growth, we are seeking to recruit for a Quality Assurance (QA) Coach role which will be based at Cyberjaya. This Shell facility is certified as a green building in Cyberjaya, with LEED Gold certification, a US standard green rating.

The incumbent will manage the QA function in the customer service centre (CSC) and assure the sustainable development of CSC Front Line staff while handling interactions with customers, by driving the desired behaviours and competencies required to continuously improve the customer experience.

SBSC - Quality Assurance Coach 

(Cantonese speak, read & write)

Cyberjaya (Selangor) 

Responsibilities:

• Work with Customer Service front line staff in creating a broader understanding of customer needs and ways of meeting them. Develop customer service personnel’s behaviours, competencies and skills, and enable them to deliver world class service
• Ensure that optimal performance is achieved with service delivery and process execution according to the correct policy and procedures
• Plan and execute agreed quality assessment program, and ensure process adherence and consistent delivery of customer service excellence by CSC staff
• Prepare feedback and comments to customer service personnel on performance level after assessing customer interactions (voice and non-voice) during regular one-on-one coaching sessions. Able to highlight strengths and identify development areas
• Work closely with Front Office team leaders & Process Coaches and share results of quality assessments, agreeing on consistent development goals and focus areas for individual customer service personnel
• As result of assessing customer interactions, identify areas for improvement and incorporate into training needs, and propose training forms relevant for individual or team needs
• Utilize findings from customer service personnel’s coaching sessions, meetings with Team Leaders as well as knowledge within the QA Team to improve the content of training materials in QA
• Deliver training in the soft skills, communication, language and Customer Experience Engineering areas for new hires and existing staff

Requirements:

• Possesses a Diploma or Degree in any academic discipline, with at least 4 years of relevant quality assurance (QA) experience in a customer service/call centre environment
• Has good experience training, coaching and motivating a team of customer service personnel
• This role requires the incumbent to be able to speak, read & write fluent Cantonese, because the incumbent would be required to liaise with stakeholders in Hong Kong
• Applicants must be willing to work in Cyberjaya

A valid visa or authorisation to work in Malaysia is required for this position

Application Deadline: Friday 08 February 2013

Number of Vacancies: 1

CLICK HERE FOR MORE DETAIL AND APPLY NOW

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Post at 1:27 pm |  Posted by Unknown

Job Vacancy at MCi Career Services Pte Ltd (Singapore) - 11 February 2013

MCi Career Services Pte Ltd is an emerging recruitment consulting firm in Singapore. We are specializing in the placement of candidates in permanent, contract and temporary positions to clients across different industries to meet their recruitment needs.

We have a team of highly dedicated and experienced Recruitment Consultants from diverse backgrounds to assist in all your manpower needs effectively & promptly.

Design Engineer (Oil & Gas / Subsea Structural Steel-Frame) (Jurong MNC 5 Days)
SGD 2500 - 3500
West (Singapore) - Jurong

Responsibilities:

• Provide optimized solutions in both engineering and quality aspects to customers
• Liaise with customer in project and design review
• Prepare complete sets of complex drawings include multiple veiws, detail and assembly drawings
• Create complete product layouts
• Ensure that the design specifications is able to meet the customers' requirements

Requirements:

• Diploma / Degree in Mechanical / Production Engineering
• At least 5 years experiences : Drafting and Design (include 3D modeling) in designing of oil & gas or subsea structural steel-frame work
• Prior experience in performing engineering calculation
• Good knowledge of oil & gas products and manufacturing processes with detailed drawing and system layout
• Knowledge in designing software : Microstation or Unigraphics
• Good communications skills (English & Mandarin) 
• Able to start work immediately / in short notice
• Only Singaporean / PR / Malaysian need to apply

Other Information:

• Jurong MNC
• S$2500 to S$3500 (Based on experiences)
• 5 days week + Transport Provided
• Good prospects

 

 

 

Interested candidates, please kindly apply and email your CV in MSWORD FORMAT tojeffrey@mci.com.sg and cc : mciengineer01@gmail.com to be in our MCi DATABASE for more career opportunities.

 

Please state the JOB TITLE in the subject of your email. We are looking forward to have a further discussion with you.

 

**We regret that only shortlisted candidates would be notified. 

 

Resumes please INCLUDE:

 

Personal Particulars with Recent Photograph

Education background

Work experiences in point forms

All Reasons for leaving

Current and Expected salary

Date of availability / Notice Period

 

 

We wish you all the best in your job search.

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Post at 1:38 am |  Posted by Unknown

Job Vacancy Facilities Engineering (Oil & Gas) in Kuala Lumpur - 01 February 2013

Company Confidential 

(Search / Recruitment Firm)

Purpose:
1.    To provide facilities engineering support to the Operations support team based in the Asia Pacific regional support office.
2.    Member of the regional facilities engineering support team providing support across the regional for a variety of projects as required.
3.    Travel between the operations in the Asia Pacific region will be necessary.

Facilities Engineering (Oil & Gas)

Kuala Lumpur

Responsibilities:

Principal Accountabilities:
1.     To prepare the monthly Short Term Production Forecast for Asia Pacific, by working closely with Production Engineers from individual assets and Finance Analyst and to present the results to the Asia Pacific Leadership team and VP.
2.     Custodian for Opportunity Register for Asia Pacific. To train all users on the functionality of the Opportunity Register Software. To work closely with asset custodians to ensure quality data is entered into the Opportunity Register and facilitate the monthly PLT Opportunity Approval Meeting with Asia Pacififc Leadership Team and VP.
3.     Prepare Kuala Lumpur Operations Cost Center Annual First Spend Budget.
4.     Provide guidance to Operations Data Technician for issues relating to Production Volumes.
5.     Actively respond to requirement and try to achieve the specific requirement at the certain level of satisfaction.

Requirements:

Qualifications:
1.     Minimum Bachelor of Science degree in Engineering
2.     Qualifications in industry courses is an advantage
3.     Registered or Chartered Engineer (preferred)

Experience:
1.     5+ years relevant industry experience in a maintenance and engineering or facilities engineering role preferably on operational oil and gas installations, experience of off shore operations is an advantage.
2.     Project management experience, in relation to brown field modifications.
3.     Experience working with Contractors, and contractor management.

Competencies:

         Skills:
1.     Strong engineering capability in a related engineering discipline.
2.     Skilled in the use of Microsoft Office products such as Word, PowerPoint, and Excel.
3.     Skilled in the use of structured root cause analysis and Incident Investigation tools
4.     Strong written and oral communication skills.  Must be able to effectively communicate with management, technical and operations staff.
5.     Able to influence and motivate others without direct authority.
6.     Be a team member of "virtual," multifunctional teams with resources offsite in multiple locations
7.     Ability to work effectively with minimal supervision in a diverse, multidiscipline team environment
8.     Track record of successful accomplishments and executed projects.
9.     Skilled in the application of operational process improvement projects, including LEAN/Six Sigma processes (preferred).
10.  Good health with ability to accept immunizations or medication.
11.  Must be able to travel offshore via helicopter and boat. 

CLICK HERE TO APPLY THIS JOB NOW

Closing date: 01 February 2013

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Post at 1:25 pm |  Posted by Unknown