Jawatan Kosong Shell People Services Asia Sdn Bhd - 49 kekosongan jawatan - TERBUKA 2013

We believe that oil and gas will be integral to the global energy needs for economic development for many decades to come. Our role is to ensure that we extract and deliver them profitably and in environmentally and socially responsible ways. Our core values; honesty, integrity and respect have formed the basis of our General Business Principles for 30 years and remain as important as ever. We are convinced that our short- and long-term business success depend on finding environmentally and socially responsible ways to help meet the world's future energy needs. Shell now has opportunities available.

Date	Position	Location
6 Feb 11:21 am	Application Solution Analyst (SAP PM) 8 yrs exp, 1 vacancy	Cyberjaya
5 Feb 3:29 pm	Construction Quality Assurance Lead 15 yrs exp, 1 vacancy	Johor
5 Feb 3:29 pm	Asset Integrity and Inspection Engineer 10 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:29 pm	Projects Logistics Lead 10 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:28 pm	Office Based Account Manager 2 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:28 pm	Field-based Account Manager 2 yrs exp, 1 vacancy	Kuala Lumpur, Kuantan, Ipoh, Kota Kinabalu, Kuching
5 Feb 3:28 pm	Project Operations Readiness Engineer 8 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:28 pm	Office-based Account Manager - Government Sector 2 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:27 pm	Commissioning & Startup Engineer 8 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:27 pm	Team Lead Project Cost Estimation 8 yrs exp, 1 vacancy	Miri
5 Feb 3:26 pm	Project Site Planning Engineer 8 yrs exp, 1 vacancy	Miri
5 Feb 3:26 pm	Project Cost Controller 6 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:26 pm	Shutdown Manager 10 yrs exp, 1 vacancy	Miri
5 Feb 3:25 pm	Senior Shutdown Planner 10 yrs exp, 1 vacancy	Miri
5 Feb 3:25 pm	Team Lead Project Planning 10 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:24 pm	Senior Project Site Planning Engineer 10 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:24 pm	Team Lead Project Planning 10 yrs exp, 1 vacancy	Miri
5 Feb 3:24 pm	Operations Readines Subsea Hardware 5 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:23 pm	Project Risk Management Engineer 6 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:23 pm	Production Seismologist 8 yrs exp, 2 vacancies	Miri
5 Feb 3:23 pm	Project Cost Estimator 6 yrs exp, 1 vacancy	Miri
5 Feb 3:22 pm	Installation Engineer 10 yrs exp, 1 vacancy	Miri
5 Feb 3:22 pm	Capability Assurance Lead 10 yrs exp, 2 vacancies	Miri
5 Feb 3:22 pm	Senior Project Site Planning Engineer,Malikai Project (PCS) 10 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:21 pm	Senior Material and Corrosion Engineer 5 yrs exp, 2 vacancies	Miri
5 Feb 3:21 pm	Project Planner,Malikai Project 6 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:21 pm	Project Cost Controller 6 yrs exp, 1 vacancy	Kuala Lumpur, Miri
5 Feb 3:20 pm	Field-based Account Manager - Government Sector 3 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:20 pm	Key Account Manager - Government Sector 5 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:19 pm	Team Lead Project Cost Control 8 yrs exp, 1 vacancy	Miri
5 Feb 3:19 pm	Process Engineer Gas Processing 8 yrs exp, 2 vacancies	Kuala Lumpur
5 Feb 3:19 pm	Project Engineer - Mechanical 5 yrs exp, 1 vacancy	Bintulu
5 Feb 3:18 pm	Legal Counsel 1 yr exp, 2 vacancies	Miri
5 Feb 3:18 pm	Senior Geological Data Management Consultant 3 yrs exp, 1 vacancy	Miri
5 Feb 3:17 pm	Project Cost Estimator 6 yrs exp, 1 vacancy	Miri
5 Feb 3:17 pm	Senior Hydrogeologist 10 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:16 pm	Project Planner,Front End Engineering 6 yrs exp, 1 vacancy	Miri
5 Feb 3:16 pm	Project Planner, Front End Engineering 6 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:14 pm	HR Account Manager,Projects & Technology 6 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:14 pm	Senior Process Flow Assurance Engineer 10 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:13 pm	Project Manager 3 yrs exp, 1 vacancy	Kuala Lumpur, Miri
5 Feb 3:13 pm	Sr Mechanical HVAC Engineer 10 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:13 pm	Senior Subsea Systems Engineer 10 yrs exp, 1 vacancy	Kuala Lumpur
5 Feb 3:12 pm	Cost and Planning Engineer 7 yrs exp, 1 vacancy	Miri
5 Feb 3:12 pm	Marine Superintendent 5 yrs exp, 1 vacancy	Port Dickson
5 Feb 3:11 pm	Process Engineer 10 yrs exp, 1 vacancy	Miri
5 Feb 3:11 pm	Maintenance and Reliability Engineer 10 yrs exp, 1 vacancy	Miri
31 Jan 4:58 pm	Finance Operations 1 yr exp, 20 vacancies	Cyberjaya
31 Jan 9:29 am	SBSC - Senior Project Manager (Application) 10 yrs exp, 1 vacancy	Cyberjaya

CLICK HERE FOR MORE DETAIL AND APPLY ONLINE NOW

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1 comment

Post at 4:51 am |  Posted by Unknown

Job Vacancies as SBSC - Quality Assurance Coach (Cantonese speak, read & write) at Shell Business Service Centre Sdn Bhd - 08 February 2013

Shell is a global group of energy and petrochemical companies, active in more than 90 countries, employing 93,000 people worldwide.

Shell Business Service Centre Sdn Bhd (503619-D) is a high performance professional service organization that enables functional operations for Shell businesses. The centre is on a growth path and evolving as prime service centre for Finance Operations, Human Resources, Customer Service, Contracting & Procurement and Information Technology.

Our success is linked to our most important asset – people. We are committed to training, developing and rewarding talented professionals like you to grow with us.

As a part of our rapid growth, we are seeking to recruit for a Quality Assurance (QA) Coach role which will be based at Cyberjaya. This Shell facility is certified as a green building in Cyberjaya, with LEED Gold certification, a US standard green rating.

The incumbent will manage the QA function in the customer service centre (CSC) and assure the sustainable development of CSC Front Line staff while handling interactions with customers, by driving the desired behaviours and competencies required to continuously improve the customer experience.

SBSC - Quality Assurance Coach 

(Cantonese speak, read & write)

Cyberjaya (Selangor) 

Responsibilities:

• Work with Customer Service front line staff in creating a broader understanding of customer needs and ways of meeting them. Develop customer service personnel’s behaviours, competencies and skills, and enable them to deliver world class service
• Ensure that optimal performance is achieved with service delivery and process execution according to the correct policy and procedures
• Plan and execute agreed quality assessment program, and ensure process adherence and consistent delivery of customer service excellence by CSC staff
• Prepare feedback and comments to customer service personnel on performance level after assessing customer interactions (voice and non-voice) during regular one-on-one coaching sessions. Able to highlight strengths and identify development areas
• Work closely with Front Office team leaders & Process Coaches and share results of quality assessments, agreeing on consistent development goals and focus areas for individual customer service personnel
• As result of assessing customer interactions, identify areas for improvement and incorporate into training needs, and propose training forms relevant for individual or team needs
• Utilize findings from customer service personnel’s coaching sessions, meetings with Team Leaders as well as knowledge within the QA Team to improve the content of training materials in QA
• Deliver training in the soft skills, communication, language and Customer Experience Engineering areas for new hires and existing staff

Requirements:

• Possesses a Diploma or Degree in any academic discipline, with at least 4 years of relevant quality assurance (QA) experience in a customer service/call centre environment
• Has good experience training, coaching and motivating a team of customer service personnel
• This role requires the incumbent to be able to speak, read & write fluent Cantonese, because the incumbent would be required to liaise with stakeholders in Hong Kong
• Applicants must be willing to work in Cyberjaya

A valid visa or authorisation to work in Malaysia is required for this position

Application Deadline: Friday 08 February 2013

Number of Vacancies: 1

CLICK HERE FOR MORE DETAIL AND APPLY NOW

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Post at 1:27 pm |  Posted by Unknown