Sunday 25 March 2012

Jawatan Kosong Hong Leong Assurance Berhad April 2012

Posted by Unknown | at 2:59 pm | Inspirasi by Jawatan Kosong No comments

Customer Service Executive, Improvement Unit
Selangor - Seksyen 51A, Petaling Jaya

Responsibilities:

To take ownership and ensure the succcessful resolution of customer's complaints and issues and communicate with customers on the outcome of a decision.

To co-ordinate service recovery efforts with process owners to ensure timely resolution and customer satisfaction.

To ensure timely reporting, resolution of customer's complaint and issues within the agreed internal and external service standards.

To support the implementation of company's goals, objectives and policies & procedures.

To continuously review, identify and implement ideas for improvement to improve customer satisfaction and service delivery.

To handle escalations from Customer Service Hotline, branches and management offices where necessary.

To liaise with regulatory bodies such as BNM, LIAM, PIAM etc on complaint or fraud related matters and update the authority on the status and outcome of the complaint.

MAKLUMAT PENUH KLIK DI SINI

Closing Date: 11 April 2012
Location: Selangor
Sector: Private

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