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Sunday, 25 March 2012

Jawatan Kosong Hong Leong Assurance Berhad April 2012

 |  at  2:59 pm  | Inspirasi by  Jawatan Kosong No comments

Customer Service Executive, Improvement Unit
Selangor - Seksyen 51A, Petaling Jaya
  • To take ownership and ensure the succcessful resolution of customer's complaints and issues and communicate with customers on the outcome of a decision.
  • To co-ordinate service recovery efforts with process owners to ensure timely resolution and customer satisfaction.
  • To ensure timely reporting, resolution of customer's complaint and issues within the agreed internal and external service standards.
  • To support the implementation of company's goals, objectives and policies & procedures.
  • To continuously review, identify and implement ideas for improvement to improve customer satisfaction and service delivery.
  • To handle escalations from Customer Service Hotline, branches and management offices where necessary.
  • To liaise with regulatory bodies such as BNM, LIAM, PIAM etc on complaint or fraud related matters and update the authority on the status and outcome of the complaint.

Closing Date: 11 April 2012
Location: Selangor
Sector: Private

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