Jawatan Kosong CIMB Group Februari 2012

 Jawatan Kosong CIMB Group

At CIMB Group we believe foresight is the key to unlocking potential. As we extend into universal banking to cover all areas of financial services, we look for individuals with a thirst for challenge, a sound educational background and outstanding capabilities. Well-rounded, multi disciplined persons with high intelligence, energy and integrity are welcome to be part of this forward thinking and fast moving organisation. Our accelerated expansion in recent years has transformed us into a universal bank with a global network. If you aspire to be part of a highly regarded organisation, where prospects are boundless, CIMB is the perfect partner to realise your dreams. CIMB is a fast growing universal bank, offering you a wide range of career opportunities.

Service Manager for Klang Valley and Kuching
Johor, Kuala Lumpur, Sarawak, Selangor

Responsibilities:

• Take responsibility in providing efficient and effective service to CIMB Preferred Customers at CIMB Preferred Centres to achieve optimal customer satisfaction.
• Take responsibility in validating branch operation transactions to ensure accuracy and in accordance to the Bank's set procedures and rules.
• Proactively identify, manage and propose effective solutions to issues or complaints related to service delivery. Perform cross selling activities on Bank's products and services.
• Take accountability over the branch compliance to the standard operating procedures and ensure regulotary requirements are met towards achieving operational excellence.
• Train and guide Assistant RM to equip them with sufficient knowledge to be operationally ready to support Relationship Managers.
• Attends to escalated cases on feedback and complaints.
• Relief Assistant RM as and when required.

Requirements:

• Candidate must possess at least a Diploma/Bachelor's Degree in  Business Studies/Administration/Finance/Accountancy/Banking, Marketing or equivalent.
• At least 3 - 5 years in relevant banking experience.
• Computer literate.
• Attention to detail and strong math aptitude.
• Good interpersonal skill - friendly and polite.
• Good personal attributes - honest and able to work under pressure in a fast paced environment.

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Closing Date: 08 February 2012
Location: Across Malaysia
Sector: Private